Terms and conditions of use

Terms and Conditions – GTU Group Online

Effective Date: May 1, 2025

Welcome to gtu-group.online. Please read these Terms and Conditions ("Terms") carefully before using our website or entering into any business relationship with us. By accessing or using our website, you agree to be bound by these Terms.

1. General Terms for All Users

1.1. Company Details

GTU Group operates an online platform for the sale and distribution of furniture, both directly and through B2B partnerships.

1.2. Product Information

All product descriptions, prices, images, and availability are subject to change without notice. We strive to ensure accuracy, but we do not warrant that all product information is error-free.

1.3. Order Processing & Payment

Orders are processed once payment is received. We accept payments via bank transfer, PayPal, major debit and credit cards. A confirmation email will be sent after purchase.

1.4. Shipping & Delivery

Delivery terms vary by location, customer type, and order size. Estimated delivery times will be provided during checkout or order confirmation. We are not responsible for delays caused by third-party carriers.

1.5. Returns & Refunds

  • End buyers have 14 calendar days to return products in unused condition with original packaging.

  • B2B partners (dropshippers and wholesalers) must report damages or defects within 48 hours of delivery.

  • Refunds will be processed within 7–14 business days after return approval.

2. Terms for End Buyers (Retail Customers)

2.1. Use of Products

Products sold via gtu-group.online are for personal use only unless otherwise specified.

2.2. Warranty

All products are covered by a 24 month warranty against manufacturing defects. Wear and tear, misuse, or third-party damage are not covered.

2.3. Customer Service

Retail customers may contact us via email or phone for any post-sale support. We aim to respond within 24 hours on business days.

3. Terms for Dropshippers

3.1. Registration & Approval

Dropshippers must register and be approved by our B2B department. Approval is not guaranteed.

3.2. Pricing & Margins

You will receive access to a B2B catalog with wholesale pricing. Suggested retail prices are available but not enforced.

3.3. Order Placement & Fulfillment

Orders must be placed through our designated system. We handle fulfillment and direct shipping to your customer or you arrange your own pickup from our warehouse.

3.4. Product Returns

Returns are only accepted for damaged or defective products. You are responsible for handling your end customer’s communications and submitting return requests to us.

3.5. Use of Images & Branding

You are permitted to use our product images and descriptions. Modification is allowed, but must not misrepresent the product.

4. Terms for Small Wholesale Clients

4.1. Minimum Order Requirements

Minimum order quantity (MOQ) and value apply. These are determined based on current pricing and product lines and will be communicated at the time of onboarding.

4.2. Payment Terms

Prepayment is generally required. Payment on account may be offered to trusted partners after several successful transactions.

4.3. Delivery & Logistics

You can arrange your own pickup or use our shipping service. Lead times depend on order size and stock availability.

4.4. Damaged Goods

You must inspect goods upon delivery. Any issues must be reported within 48 hours, including photo documentation.

5. Intellectual Property

All content on gtu-group.online, including product descriptions, photos, logos, and branding, is the property of GTU Group or its licensors and may not be used without permission.

6. Liability Disclaimer

We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our liability is limited to the value of the goods purchased.

7. Changes to Terms

We reserve the right to update these Terms at any time. You will be notified of significant changes via email or notice on the website.

8. Contact Us

If you have questions about these Terms and Conditions or your partnership with us, please contact: [email protected]